Pretti Wine Box (One Size Only)

Thank you for choosing Pretti Humble! We take pride in curating high-quality gift baskets that bring joy to your special occasions. We strive to provide the best possible experience for our customers. In the event that you are not completely satisfied with your purchase, our Return & Refund Policy is designed to ensure a fair and hassle-free process. Please read the following policy carefully.

• Returns and Exchanges: 1.1. Eligibility: We accept returns and exchanges within 30 days from the date of delivery. To be eligible for a return or exchange, the gift basket must be unused, in its original packaging, and in the same condition as when received. Perishable items, personalized items, and gift cards are not eligible for return or exchange. 1.2. Return Process: If you wish to return or exchange a gift basket, please contact our Customer Service team at [Customer Service Email/Phone Number]. Our team will guide you through the return process and provide you with a Return Authorization Number (RAN). Returns without an RAN will not be accepted. 1.3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective or damaged product received. We recommend using a trackable shipping method to ensure the safe return of the item.

• Refunds: 2.1. Refund Eligibility: Once your returned gift basket is received and inspected, we will notify you of its approval or rejection for a refund. Only eligible items will be considered for a refund. 2.2. Refund Processing Time: If your return is approved, we will initiate a refund to your original method of payment within [number of days, e.g., 5 business days]. The processing time for the refund may vary depending on your payment provider's policies.

• Damaged or Defective Items: 3.1. Inspection upon Delivery: We take utmost care in packing and shipping our gift baskets. However, if your gift basket arrives with visible damage to the packaging, we recommend inspecting the contents in the presence of the delivery personnel. 3.2. Reporting Damaged or Defective Items: If you receive a gift basket with damaged or defective items, please take photos of the package and its contents and contact our Customer Service team immediately at [Customer Service Email/Phone Number]. We will arrange for a replacement or issue a refund for the damaged or defective items.

• Order Cancellation: 4.1. Cancellation Requests: If you need to cancel an order, please contact our Customer Service team as soon as possible at [Customer Service Email/Phone Number]. If the order has not been processed or shipped, we will cancel it and issue a full refund. 4.2. Cancellation after Shipment: If the order has already been processed and shipped, please follow the standard return process as outlined above.

• Changes to the Policy: 5.1. We reserve the right to modify or update this Return & Refund Policy at any time without prior notice. Changes to the policy will be effective immediately upon posting the updated version on our website.

At Pretti Humble, we take great pride in delivering beautiful and thoughtfully curated gift baskets to your loved ones, colleagues, and friends. Our shipping process is designed to ensure prompt and reliable delivery, so your special gift reaches its destination in perfect condition and on time. Below is our shipping information:

 

1. Shipping Methods:

We offer various shipping methods to cater to your specific needs. During the checkout process, you can choose from the following options:

a) Standard Shipping: This option delivers your gift basket within 3 to 7 business days from the date of order placement.

b) Expedited Shipping: For those who need their gift basket to arrive sooner, we offer expedited shipping, which delivers your package within 1 to 3 business days.

c) Same-Day Delivery (Available in Select Locations): For last-minute surprises and urgent gifts, we provide same-day delivery in certain areas. Orders must be placed before our specified cutoff time (usually 12:00 PM local time) to qualify for same-day delivery.

2. Shipping Rates:

Shipping rates vary based on the destination, weight, and shipping method selected. The applicable shipping charges will be displayed during the checkout process. We occasionally run promotions with free or discounted shipping, so keep an eye out for those opportunities!

3. Order Tracking:

Once your gift basket is on its way, you will receive an email notification with a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package.

4. Delivery Information:

a) Address Accuracy: Please ensure that the recipient's shipping address is accurate and complete. We cannot be held responsible for delays or mis deliveries resulting from incorrect address information.

b) Signature Requirement: To ensure the safe delivery of your gift, some orders may require a signature upon receipt. If the recipient is not available at the time of delivery, the carrier will leave a delivery attempt notice with instructions for re-delivery or pickup.

5. International Shipping:

Currently, we offer shipping within the United States. Unfortunately, we do not currently offer international shipping, but we are constantly exploring options to expand our reach.

6. Shipping Holidays:

Please note that our shipping carriers observe certain holidays when deliveries may be delayed. During peak holiday seasons, we recommend placing your order well in advance to guarantee timely delivery.

If you have any questions or need further assistance with shipping, feel free to contact our customer support team, and we will be more than happy to help.

We look forward to serving you and bringing smiles to your loved ones with our delightful gift baskets!